Dru aims to provide you with an excellent experience of safe, secure and inspirational browsing on our websites.
Under the General Data Protection Regulations you have enhanced rights over how your personal data is used, and we aim to fulfil those rights to the highest level.
Of course, our summary is intended to simply be a guide to our full policy and in the event of any conflict of meaning between the summary and full policy below, the full policy document takes precedence. Please let us know if you find any such conflicts! We will be glad to rectify them.
Your data is safe
Our website and our organisation are PCI DSS compliant, reviewed annually. Further, our website server’s security is rated A+ by ssllabs.org, the independent security review system.
We take the safety of your data very seriously and in the event of a security breach that could place your data at risk we will email you as soon as possible.
We do not pass on your data to others
Yes, that’s clear, isn’t it! Dru does not share your information with other organisations. It’s perhaps important to note that we do on occasions use outside programmers and webservices to improve the experience of some aspects of our IT infrastructure. Such people and organisations have signed confidentiality agreements.
What we track on our websites
How we use your data
When you provide your personal data to us, we use it for various purposes in relation to your experience with Dru. We use it to administer your event or course bookings, to manage your online courses, product purchases or memberships with us. We use it to do our best to provide you with information that you will find relevant and useful. As mentioned above, we do not share your data with others.
When we will contact you
We’ll contact you with our regular eNews emails if you have signed up for these or if you are a customer of Dru. These emails provide news, tips, techniques and inspiration from Dru. You can opt-out of them at any time using the links at the footer of these emails, contacting our offices [iikn} or in your account on our website(s).
We’ll contact you by mail, phone, sms or email in relation to events you are booked on with us. We’ll send you payment receipts, administrative information, and ask you for feedback about your experience. You can opt-out of these communications at any time, but if you do, we will be unable to contact you about your bookings.
Similarly, we may contact you in these ways in respect to other purchases you make with us.
If you are a customer, or if you have asked to receive such information, we may contact you by phone or by sms if there are upcoming events or offers that you might be interested in. You can opt out of this at any time by calling our offices, emailing us or editing your preferences in your account with us.
If you want to know what data we store with you, or want it deleted
We are committed to providing you with the data we store about you. If you would like a copy of this, please ask us in writing as described below.
We will also delete your personal information with us if you request this. Please note that we are required by law and insurance to keep records pertaining to customers for up to seven years. If you are such a customer and request your information to be deleted, we will anonymise your data to the extent permitted by law and insurance.
2. Use and Storage of Information
When you visit or make an appointment on the Website you may be asked to provide certain information about yourself including your name and contact details. We may collect additional information about you from E-mails or other correspondence that you send to us and we may also collect information about your usage of the Website.
Your information will enable us to supply to you the information or services that you have requested by making an appointment with us or by sending an E-mail to us. We may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services. We will also use and analyse information collected so that we can administer, support, improve and develop our business.
We may contact you by post or, if you have agreed, by telephone, SMS text message or by E-mail. If you change your mind about being contacted in the future, please let us know by E-mailing us at firstname.lastname@example.org
If we enter into a joint venture with, or are sold to, or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
3. Storage of Information
The information you provide to us will be held on our computers. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will only retain your information for a reasonable period or for so long as either you or legislation permits.
If your personal information changes, please advise us of the relevant changes as soon as possible by E-mailing us at email@example.com.
Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, we may issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. Refer to your web browser software's documentation for details of how to access your browsers cookie settings. If you do not wish to receive cookies in the future, please let us know by E-mailing us at firstname.lastname@example.org
All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us at email@example.com